derbenzi
Feb 25, 2020
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Hilfe beim Helpdesk Zammad - Migration von Zendesk auf Zammad

GermanQuestionUbuntuLinux
Hallo liebe Community,

Da ich hier schon öfters gelesen habe, das hier einige Kollegen Zammad eingerichtet haben habe ich vielleicht eine Hoffnung, dass uns einer helfen kann.
Wir bekommen bei der Migration von Zendesk auf Zammad immer eine Fehlermeldung.

snip

Es gibt ja die Funktion direkt nach einer frischen Installation von Zammad ob man ein neues System aufsetzen möchte oder Migrieren möchte. Dort gibt es dann von OTRS oder eben Zendesk.
Danach wählt man Zendesk aus und gibt seine Zugangsdaten ein, bzw. sein vorher erstellten API Key. Wir haben das Zammad auf einem Ubuntu 18.04. aufgesetzt.

Im Zammad Forum komme ich auch nicht weiter und habe bis jetzt noch keine Antwort erhalten.

Hier ein Ausschnitt aus dem production.log:

production version

I, [2020-02-19T08:37:49.946773 #1330-47082562157720] INFO – : Started GET “/api/v1/import/zendesk/import_status?=1582101335846" for 192.10.52.127 at 2020-02-19 08:37:49 +0000
I, [2020-02-19T08:37:49.957304 #1330-47082562157720] INFO – : Processing by ImportZendeskController#import_status as JSON
I, [2020-02-19T08:37:49.957386 #1330-47082562157720] INFO – : Parameters: {"”=>“1582101335846”}
I, [2020-02-19T08:37:49.964229 #1330-47082562157720] INFO – : Completed 200 OK in 7ms (Views: 0.3ms | ActiveRecord: 0.3ms)
I, [2020-02-19T08:37:50.235622 #1055-47008422188660] INFO – : 2020-02-19T08:37:50+0000: Worker(host:muppticket pid:[1055)]]) Job ImportJob#start (id=3) RUNNING
E, [2020-02-19T08:37:50.294634 #1055-47008422188660] ERROR – : ImportJob ‘Import::Zendesk’ failed: undefined method singularize' for :Groups:Symbol E, [[2020-02-19](phone:[2020-02-19)T08:37:50.294709 #1055-47008422188660] ERROR -- : undefined method singularize’ for :Groups:Symbol (NoMethodError)
/opt/zammad/lib/sequencer/unit/import/zendesk/objects_total_count.rb:28:in request' /opt/zammad/lib/sequencer/unit/import/zendesk/objects_total_count.rb:15:in block in statistics_diff’
/opt/zammad/lib/sequencer/unit/import/zendesk/objects_total_count.rb:13:in each' /opt/zammad/lib/sequencer/unit/import/zendesk/objects_total_count.rb:13:in each_with_object’
/opt/zammad/lib/sequencer/unit/import/zendesk/objects_total_count.rb:13:in statistics_diff' /opt/zammad/lib/sequencer/unit/common/provider/attribute.rb:27:in value’
/opt/zammad/lib/sequencer/unit/common/provider/attribute.rb:32:in ignore?' /opt/zammad/lib/sequencer/unit/common/provider/attribute.rb:8:in process’


Seht auch den Forenpost mit mehr Infos: https://community.zammad.org/t/zendesk-import-error/3993/8

Ich danke euch schonmal ganz herzlich.

Grüße
Benzi
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Content-Key: 551364

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Printed on: April 20, 2024 at 05:04 o'clock

4 Comments
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Member: chgorges
chgorges Feb 26, 2020 at 07:41:33 (UTC)
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Moin,

das Log prangert offensichtlich einen Phone-Eintrag an, evtl. habt ihr bei einem Kunden eine Nummern-Formatierung, die nicht passt?

Ansonsten, was hat euch dabei geritten?

Wir haben das Zammad auf einem Ubuntu 18.04. aufgesetzt

Ist wohl mit weitem Abstand die letzte Distri, die man dafür nehmen sollte (ekelhaftes Consumerlinux...)
Member: Derbenzi
Derbenzi Feb 26, 2020 at 08:23:12 (UTC)
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Hey Danke dir für deine Antwort.


Ansonsten, was hat euch dabei geritten?

wie meinst du das? Dass wir Zendesk benutzt hatten oder dass wir Zammad benutzen wollen? ;)


Ist wohl mit weitem Abstand die letzte Distri, die man dafür nehmen sollte (ekelhaftes Consumerlinux...)

Welche Distri schlägst du denn vor?
Member: Kraemer
Kraemer Feb 26, 2020 at 08:47:12 (UTC)
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Zitat von @chgorges:
Ist wohl mit weitem Abstand die letzte Distri, die man dafür nehmen sollte (ekelhaftes Consumerlinux...)
ymmd
Member: Derbenzi
Derbenzi Feb 26, 2020 at 10:20:53 (UTC)
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ok in meinem Log stand wohl irgendein Quatsch wegen dem Phone drinnen. Hier nochmal aktuell gezogen:

I, [2020-02-26T09:58:10.656148 #1212-47448722360140]  INFO -- : Started POST "/api/v1/import/zendesk/import_start" for 192.10.52.127 at 2020-02-26 09:58:10 +0000 
I, [2020-02-26T09:58:10.666182 #1212-47448722360140]  INFO -- : Processing by ImportZendeskController#import_start as JSON
I, [2020-02-26T09:58:10.828836 #1212-47448722360140]  INFO -- : Setting.set('import_mode', true) 
I, [2020-02-26T09:58:10.840212 #1212-47448722360140]  INFO -- : Setting.set('import_backend', "zendesk") 
I, [2020-02-26T09:58:10.879323 #1212-47448722360140]  INFO -- : Completed 200 OK in 213ms (Views: 0.2ms | ActiveRecord: 28.0ms)
I, [2020-02-26T09:58:11.772136 #1318-47182959988940]  INFO -- : 2020-02-26T09:58:11+0000: [Worker(host:muppticket pid:1318)] Job ImportJob#start (id=3) RUNNING
E, [2020-02-26T09:58:11.812843 #1318-47182959988940] ERROR -- : ImportJob 'Import::Zendesk' failed: undefined method `singularize' for :Groups:Symbol 
E, [2020-02-26T09:58:11.812911 #1318-47182959988940] ERROR -- : undefined method `singularize' for :Groups:Symbol (NoMethodError) 
/opt/zammad/lib/sequencer/unit/import/zendesk/objects_total_count.rb:28:in `request'  
/opt/zammad/lib/sequencer/unit/import/zendesk/objects_total_count.rb:15:in `block in statistics_diff'  
/opt/zammad/lib/sequencer/unit/import/zendesk/objects_total_count.rb:13:in `each'  
/opt/zammad/lib/sequencer/unit/import/zendesk/objects_total_count.rb:13:in `each_with_object'  
/opt/zammad/lib/sequencer/unit/import/zendesk/objects_total_count.rb:13:in `statistics_diff'  
/opt/zammad/lib/sequencer/unit/common/provider/attribute.rb:27:in `value'  
/opt/zammad/lib/sequencer/unit/common/provider/attribute.rb:32:in `ignore?'  
/opt/zammad/lib/sequencer/unit/common/provider/attribute.rb:8:in `process'  
/opt/zammad/lib/sequencer/unit/base.rb:202:in `process'  
/opt/zammad/lib/sequencer.rb:77:in `block (4 levels) in process'  
/opt/zammad/lib/mixin/start_finish_logger.rb:7:in `log_start_finish'  
/opt/zammad/lib/sequencer.rb:76:in `block (3 levels) in process'  
/opt/zammad/lib/sequencer/state.rb:150:in `process'  
/opt/zammad/lib/sequencer.rb:74:in `block (2 levels) in process'  
/opt/zammad/lib/sequencer/units.rb:29:in `block in each'  
/opt/zammad/lib/sequencer/units.rb:28:in `each'  
/opt/zammad/lib/sequencer/units.rb:28:in `each'  
/opt/zammad/lib/sequencer.rb:72:in `each_with_index'  
/opt/zammad/lib/sequencer.rb:72:in `block in process'  
/opt/zammad/lib/mixin/start_finish_logger.rb:7:in `log_start_finish'  
/opt/zammad/lib/sequencer.rb:70:in `process'  
/opt/zammad/lib/sequencer.rb:25:in `process'  
/opt/zammad/lib/import/mixin/sequence.rb:15:in `process'  
/opt/zammad/lib/import/zendesk.rb:8:in `start'  
/opt/zammad/app/models/import_job.rb:24:in `start'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/performable_method.rb:26:in `perform'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/backend/base.rb:81:in `block in invoke_job'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/lifecycle.rb:61:in `block in initialize'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/lifecycle.rb:66:in `execute'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/lifecycle.rb:40:in `run_callbacks'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/backend/base.rb:78:in `invoke_job'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/worker.rb:230:in `block (2 levels) in run'  
/opt/zammad/vendor/ruby-2.5.5/lib/ruby/2.5.0/timeout.rb:93:in `block in timeout'  
/opt/zammad/vendor/ruby-2.5.5/lib/ruby/2.5.0/timeout.rb:103:in `timeout'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/worker.rb:230:in `block in run'  
/opt/zammad/vendor/ruby-2.5.5/lib/ruby/2.5.0/benchmark.rb:308:in `realtime'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/worker.rb:229:in `run'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/worker.rb:312:in `block in reserve_and_run_one_job'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/lifecycle.rb:61:in `block in initialize'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/lifecycle.rb:66:in `execute'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/lifecycle.rb:40:in `run_callbacks'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/worker.rb:312:in `reserve_and_run_one_job'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/worker.rb:213:in `block in work_off'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/worker.rb:212:in `times'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/delayed_job-4.1.7/lib/delayed/worker.rb:212:in `work_off'  
/opt/zammad/app/models/scheduler.rb:372:in `block (3 levels) in worker'  
/opt/zammad/vendor/ruby-2.5.5/lib/ruby/2.5.0/benchmark.rb:308:in `realtime'  
/opt/zammad/app/models/scheduler.rb:370:in `block (2 levels) in worker'  
/opt/zammad/app/models/scheduler.rb:366:in `loop'  
/opt/zammad/app/models/scheduler.rb:366:in `block in worker'  
/opt/zammad/vendor/bundle/ruby/2.5.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'  
I, [2020-02-26T09:58:11.824861 #1318-47182959988940]  INFO -- : 2020-02-26T09:58:11+0000: [Worker(host:muppticket pid:1318)] Job ImportJob#start (id=3) COMPLETED after 0.0526
I, [2020-02-26T09:58:13.901210 #1212-47448722307980]  INFO -- : Started GET "/api/v1/import/zendesk/import_status?_=1582711051359" for 192.10.52.127 at 2020-02-26 09:58:13 +0000 
I, [2020-02-26T09:58:13.905664 #1212-47448722307980]  INFO -- : Processing by ImportZendeskController#import_status as JSON
I, [2020-02-26T09:58:13.905729 #1212-47448722307980]  INFO -- :   Parameters: {"_"=>"1582711051359"} 
I, [2020-02-26T09:58:13.926527 #1212-47448722307980]  INFO -- : Completed 200 OK in 21ms (Views: 0.3ms | ActiveRecord: 1.0ms)
I, [2020-02-26T09:58:16.017528 #1318-47182974034540]  INFO -- : execute Chat.cleanup (try_count 0)...
I, [2020-02-26T09:58:16.024251 #1318-47182974034540]  INFO -- : ended Chat.cleanup took: 0.044570535 seconds.
I, [2020-02-26T09:58:18.957504 #1212-47448747973740]  INFO -- : Started GET "/api/v1/import/zendesk/import_status?_=1582711051360" for 192.10.52.127 at 2020-02-26 09:58:18 +0000 
I, [2020-02-26T09:58:18.966559 #1212-47448747973740]  INFO -- : Processing by ImportZendeskController#import_status as JSON
I, [2020-02-26T09:58:18.966777 #1212-47448747973740]  INFO -- :   Parameters: {"_"=>"1582711051360"} 
I, [2020-02-26T09:58:19.136821 #1212-47448747973740]  INFO -- : Completed 200 OK in 169ms (Views: 0.3ms | ActiveRecord: 2.2ms)
GermanQuestionUbuntuLinux
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